Thank you for visiting Malcolm McCrae's store. We are committed to providing the best experience to each and every supporter. Below, you will find a basic overview of our policies.
We work very hard to get your purchases packed and shipped in a timely fashion. Due to the high order volume shortly after a product release, paired with the fact that we are a small company handling all of these orders; all books, dvds and airbrush equipment will be shipped no later than 7-14 business days from when you placed your order. Please allow 3-4 extra business days if your some of your order is on backorder. WE MAY TAKE UP TO ONE MONTH TO SHIP ORIGINAL ARTWORK OR PRINT ORDERS. If you have not received your order in one month, send an email through the contact form asking for the order status before submitting a claim through PayPal. We strive to keep you up-to-date on the status of shipping, and would hate for you to miss out on a product that you truly wanted because of a lack of communication. Thank you for your patience, as we do our best to ensure the quality delivery of your product(s).
It is of utmost importance to us that your order arrives to you in the same quality that it leaves us. We use high quality shipping materials and carefully pack each order by hand. At this time, we do not offer gift wrapping or gift messages with product packaging. Due to our high order volume, we cannot guarantee that we will be able to fulfill custom packaging and shipping requests. If you have a custom shipping need, please contact us via the contact form BEFORE placing an order.
We do not accept any returns or exchanges at this time. ALL SALES ARE FINAL.
Please contact us via the contact form for any custom order requests, or to inquire about purchasing existing original artworks.
We are thankful for each and every Malcolm McCrae supporter. Please contact us via the contact form or call 573-990-1278 if you have any questions or concerns.